Shipping Policy

Where does Aura ship from?

All orders placed with Aura will process and ship within the United States. The Aura warehouse is located in Utah, where our products are manufactured.

Shipping Cost & Transit Times

The shipping cost and transit time of your order will depend on the method of shipping you select at the time of checkout. To see a full list of available shipping methods and options, please add the desired products to your shopping cart and check available options. These estimated times do not include processing time.

Processing Time

Order processing typically occurs within one business day with shipment following immediately after. Business days are Monday through Friday from 8:00 AM to 5:00 PM PST. The processing time does not count towards the transit times. The estimated transit time begins once the order has shipped from our facility.

Incorrect Address

Please note that we cannot change the delivery address after an order has been shipped. We work directly with our carriers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. USPS generally charges a fee for their package intercept option and the following link will guide you to the service (https://www.usps.com/manage/package-intercept.htm). UPS allows for change of address as well (https://www.ups.com/us/en/help-center/sri/tracking/change-delivery.page), however, fees may apply. If such an address error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you will be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise. We highly recommend adding your phone number and email to all orders as different UPS/USPS locations use different methods to contact customers.

 

Package Loss

Although it is rare for orders to get lost or delayed, please be aware that it can happen. For international orders, the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 40 business days to clear customs (in very rare circumstances). An order will not be considered “lost” until 35 business days from the date of shipment. We are unable to process claims until the 40 business days period has passed. In the event your order has been lost, you must contact our customer support department at hello@ownyouraura.com and report it as lost to us within 60 calendar days of purchase. Depending on your location and carrier selection, we’ll work to help resolve this issue. Orders that are not reported within 60 calendar days will not be eligible for refund. Refunds are not available if you choose a non-trackable shipping method and your order is lost.

Disclaimer

Aura cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. As Aura is a United States based company, we bill all our customers who use a debit or credit card in U.S. Dollars and allow the customer's card issuing company to process the conversion. By ordering from Aura , you agree to our policies above. Aura reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.